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RETURNS & REFUND POLICY

We have a 7 day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at jaigovindatradelinks@gmail.com. Please note that returns will need to be sent to the following address:

JAI GOVINDA TRADE LINK

chhutmal ki bajariya, lohiya bazar, maina wali gali, near agrawal and brothers, Gwalior 474001



If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that in case of refunds the following cases are applicable.

[ Incase of return facilated by us, then both forward and return charges are to be levied and will be deductable from refund amount including GST]

[ In case of return facilated by customer at their expense, then only forward charges with GST will be applicable and deductable from refund amount.]

You can always contact us for any return question at jaigovindatradelinks@gmail.com.
 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods , custom products (such as special orders or personalized items), and consumables . We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days or you can also Opt in for in store credit which you can use while shopping in store at our location or you can use it on your next order with us and the said amount will be deducted from billing amount. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jaigovindatradelinks@gmail.com.

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